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Returns and Refunds

  • ALL SALES ARE FINAL. No refunds or exchanges.
  • If you have a question about an item please email alexisj@alexisjart.com
  • Please ensure when ordering clothing that you are ordering the correct item based on our sizing guides provided. Refunds/exchanges will not be issued on the basis of the wrong size being ordered. 
  • If for some reason you receive a damaged item, please email us and we will work to get a replacement out ASAP.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alexisj@alexisjart.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet due to a return of a damaged item, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at alexisj@alexijart.com.

Need help?

Contact us at alexisj@alexisjart.com for questions related to refunds and returns.